Xplornet saw the opportunity to change and connect everyone together. The network will no longer be using one of the five satellites currently employed, spokesperson Steve Van Groningen told CBC News. Knowing they had to think differently about how to deliver their service, they also thought long and hard about how they wanted to serve their most important asset – their customers. In 2010, it became obvious that they were outgrowing their existing systems. entrepreneur wants to help communities build their own internet networks, CRTC announces $72M in broadband internet improvements for northern communities, CBC's Journalistic Standards and Practices. To encourage thoughtful and respectful conversations, first and last names will appear with each submission to CBC/Radio-Canada's online communities (except in children and youth-oriented communities). It has empowered their front-line agents to handle more actions directly driving up efficiency and ultimately making the customer’s experience more effortless. Upgrading the speed of a customer’s service took 9 applications, 23 minutes on the phone and the speed would increase the next day! Then join Xplornet’s team of Customer Service Representatives in our Fredericton, NB office. Salary information comes from 72 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. In the current age of connectedness, it is important to make high speed internet available across the entire country, not just in the urban centres. New customer solutions strategy transforms Harvard Business Publishing. Closed Captioning and Described Video is available for many CBC shows offered on CBC Gem. Average Xplornet Communications Customer Service Representative hourly pay in Canada is approximately $15.38, which meets the national average. Learn about Xplornet Communications culture, salaries, benefits, work-life balance, management, job security, and more. Please note that all salary figures are approximations based upon third party … “We needed a customer engagement platform that we could deploy quickly and allow us to remain agile as our business, customers and market changed.”. Neil Fletcher, who lives off-grid with his partner about 70 kilometres downriver from Dawson City, does not take it lightly either — he says he's very concerned about losing his Xplornet service. Box 500 Station A Toronto, ON Canada, M5W 1E6. Xplornet packages provide download speeds up to 25 Mbps & 500 GB of data. Login to your Xplornet Customers Community Customer Account. 7 Customer Services & Support Salaries provided anonymously by Xplornet Communications employees. He said it was a "surprise.". Audience Relations, CBC P.O. Employee network unites OpenTable’s sales and product teams. Meet Xplornet Communications Inc. - Xplornet is Canada's largest rural broadband service provider, who believes every Canadian should have access to the transformative benefits of broadband internet – even in the hard to reach places. Xplornet is now hiring Virtual Customer Service Representatives to work remotely within the Saint John, NB region. He said the territory is also talking to the federal government about the issue. For non-Xplornet customers in the Brandon, Dauphin and Neepawa area, the 25GB unlimited mobile service plan is available for $85 per month. The key to Xplornet’s success is the Salesforce Platform that allowed them to transform their business and rapidly integrate, customize and tailor Salesforce across their sales, service, dealer and customer operations. Chatter gives OpenTable’s teams easy access to the same information. It’s the heartbeat of our business.”. ***** **** here, former costumer of Xplornet It started when I signed up for Xplornet. Xplornet deployed an online and mobile dealer portal that enabled dealers to collaborate on the scheduled installations, customer notes, look up customer services, and obtain installation or technical support. Our highly trained reps are standing by, ready to help. Xplornet offers a high energy, fast paced work environment where employee opinions and feedback are valued. Opportunity to work from home and to do extra hours. Today, Xplornet offers voice and data communication services through its unique wireless and satellite network that connects Canadians to what matters. "It can vary, which is why we are contacting individual customers to advise them of their situation," Van Groningen said in a follow-up email. Xplornet continues its rapid growth by putting their customer first with Salesforce1, connecting their sales, service, dealers and customers together in entirely new ways. There will be an administration fee of $24.99 at the time the customer reactivates their account. "Because of its advanced age, it is at somewhat higher risk of an unexpected termination [of internet service]," Van Groningen said. Comments are welcome while open. Customer Service Representative reviews from Xplornet Communications employees about Management Recently improving technologies to provide customer good services. Salesforce has allowed them to improve communication and grow. Questions? Salesforce provides fast and transparent client data access to client teams around the world, accelerating their time-to-impact with customers. Fletcher works as a consultant and does a lot of his work online. Pseudonyms will no longer be permitted. About Xplornet Communications Inc. Headquartered in Woodstock, New Brunswick, Xplornet Communications Inc. is one of Canada's leading broadband service providers. For over a decade, Xplornet has been providing innovative broadband solutions to rural customers at work, home and play across Canada. Xplornet selected Salesforce1 Sales Cloud and Salesforce1 Service Cloud. "We do understand the importance of broadband service for all Yukoners.". Want some help right now? Salesforce Canada Corporation. That includes customers in Rankin Inlet, others on both sides of the Hudson Bay coastline, as well as some customers around the Dawson City and Watson Lake area of the Yukon and "a few customers" in the Northwest Territories, Van Groningen said. It took over two weeks for the install to happen. The company has headquarters in Woodstock, New Brunswick. We are looking for self-disciplined and innovative individuals with exceptional customer service and technical support skills who are looking for the opportunity to leverage these competencies while working from home. “We knew we were going to grow rapidly, and we needed tools to support our dealers, sales teams and service teams – and put our customers first”, says Cathy MacDonald, Executive Vice President, Information Systems, Billing, and Collections. Give our team a call today at 1-866-841-6001. He added that he couldn't provide more detail than that. 2 Xplornet Communications Customer Service Representative jobs. To change and connect everyone together have to find a new satellite, called Jupiter 3 in. Employed, spokesperson Steve Van Groningen said, Xplornet has been able triple. - company salaries, reviews, and it will either end up going,.! ” says Serge Babin, EVP Operations the Cornwall, ON Canada, M5W 1E6 with... 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